• Refund Policy

Refund Policy

This Refund Policy explains how refunds are handled at Twill&Tulle. It should be read together with our Return & Cancellations policy.

How Refunds Are Issued

  • Refunds are issued as store credit only, which can be redeemed on your next purchase with Twill&Tulle.
  • No refunds are processed back to the original payment method.
  • Store credit is issued only after the returned item is received at our warehouse and passes our Quality Control (QC) check.

Eligibility

  • Returns and refunds are accepted within 7 days of delivery for wrong, damaged or size-related issues only.
  • A parcel unboxing video is mandatory to support any damaged or wrong-product claim.
  • Discounted/sale products, white-coloured products, embroidery products, and customised or culture-specific products (such as Chaniya Cholis and premium silk sarees above INR 2,000) are non-returnable and non-refundable.

Cancellations

  • Orders that have already been shipped cannot be cancelled.
  • For prepaid orders cancelled before processing, any amount paid is credited back to the original payment source within approximately 20–25 working days.

Twill&Tulle reserves the right to reject any return, cancellation or refund request that does not comply with this policy.

For any refund-related queries, contact us at support@twillandtulle.com (Mon–Fri, 10 AM–6 PM).

Free Shipping on Orders Over 2500 Rs

Enjoy free standard shipping when you spend 2500 Rs or more. No hidden fees — just more value with every order.

Standard Delivery within 2–5 Business Days

We process and ship your order quickly so you can start enjoying your purchase without delay. Most orders arrive within 2 to 5 business days.

Easy 30-day Returns

Changed your mind? No problem. You have 30 days to return your item, no questions asked.

Return Items in Original Condition for a Full Refund

To receive a full refund, simply return your item unused and in its original packaging.

We are committed to providing a smooth and hassle-free shopping experience from start to finish. If you have any questions or need assistance, our customer support team is always ready to help.
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